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历年商务英语考试真题:中级

发布时间:2017-11-13 15:03:08 来源: 阅读量:

【摘要】BEC网权威发布历年商务英语考试真题:中级,更多历年商务英语考试真题相关信息请访问商务英语考试(BEC)网。历年商务英语考试真题:中级 Th

BEC网权威发布历年商务英语考试真题:中级,更多历年商务英语考试真题相关信息请访问商务英语考试(BEC)网。

历年商务英语考试真题:中级 The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.

  There are a number of factors in a real-world shop that (20) people's perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.

  However, if a company is trying to make a good impression with online customers,most of these factors do not (22) a part. In the (23) of these factors, the way customers are (24) when they have a reason to call has a fundamental effect on a company's ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient,easily frustrated and always conscious that they have other places where they can (25) their business.Preventing them from doing that means meeting them on their own(26)and providing them with what they want.外语学习网

  This necessity, in(27),means that companies that sell over the net must get back-end functions right. Imposing(28) requirements on customers will not work; a business that (29) on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.

  If the phone is used, it must be answered (30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32) to blame the customer for any problem.

  An important,final point is that it is vital that all addresses,web links and phone numbers work properly and efficiently. This ought to (33) without saying.Experience,however, shows that it does not.

  19、A relationship B association C. meeting D contact

  20、A force B determine C decide D fix

  21、A enclose B consist C include D contain

  22、A get B run C play D have

  23、A absence B lack C need D scarcity

  24、A cared B treated C dealt D considered

  25、A deliver B bring C move D take

  26、A policies B standards C terms D conditions

  27、A turn B sequence C line D order

  28、A dense B rigid C deep D solid

  29、A demands B insists C expects D instructs

  30、A punctually B precisely C promptly D presently

  31、A apart from B other than C except for D rather than

  32、A case B excuse C fault D purpose

  33、A do B make C go D come更多推荐:2015商务英语考试时间安排表(笔考+机考)

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